Chapter 1 Class Questions
A business's stakeholders, whose conflicting perspectives cause ethical and social dilemmas, include: A. Lenders. Suppliers. B. Owners. Employees. C. All of the above
All of the following decisions fall within the scope of operations management EXCEPT for A. Human resources and job design Creating the company income statement.
An operations manager is NOT likely to be involved in: A. Controlling inventory B. The identification of customers' wants and needs.
An operations task performed at Hard Rock Cafe is: A. Preparing employee schedules. B. Borrowing funds to build a new restaurant.
At Hard Rock Cafe, tasks that reflect operations or operations management include: A. Designing efficient layouts. providing meals. B. Receiving ingredients. preparing effective employee schedules C. All of the above
Current challenges in operations management include all of the following EXCEPT: A. Just-in-time performance. rapid product development.
B. Mass customization.Empowered employees.
C. None of these are exceptions, i.e., all are current challenges.None of these are exceptions, i.e., all are current challenges.
Eli Whitney, in the provided the foundations for ff92ffis; statistical sampling Nineteenth century; interchangeable parts
in operations management
"Considers inventory ordering and holding decisions" is within the strategic operations management decision area of managing quality. A. True B. False
A knowledge society is one that has migrated from work based on knowledge to one based on manual work. A. True B. False
All organizations, including service firms such as banks and hospitals, have a production function. A. True B. False
Although the number of people employed in manufacturing in the United States has decreased since ff95ffi,each person is now
producing almost 2ffi times more than in ff95ffi. A. True B. False
A. True B. False
An example of a "hidden" production function is the transfer of funds between accounts at a bank. A. True B. False
Because Hard Rock Cafes are themed restaurants, operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency. A. True B.False
Chapter 1 Assignment
ff. Why should one study operations management
Every productive undertaking involves operations management. Operations management tells us about the production of goods and services. It is also key to use OM to understand the duties of managers. Lasty, organizations spend the Iargest amount of their revenue on OM. Due to these factors, it is important to study operations management to run an efficient and effective business.
2. Identify four people who have contributed to the theory and techniques of operations management
Eli Whitney, Frederick W. Taylor, Henry Ford, and Walter Shewhart have all contributed to the development of OM.
3. Briefly describe the contributions of the four individuals above.
Eli Whitney is accredited to interchangeable parts which helped with standardization and quality control. Frederick W. Taylor, the father of scientific management, encouraged selective hiring, planning, scheduling, motion study, and ergonomics. Henry Ford helped create the idea of an assembly line. Lastly, Walter Shewhart provided the foundations for statistical sampling to improve quality.
4. What are the three basic functions of