splunk> CASE STUDY oW-01" "Mozilla/4.0 (compatible; MSIE 6. (OLYFF9ADFF1 HTTP 1.1" 200 1976 [05/Mar/2014 18:10:54:166] 200 205 "http://butter "POST tp: P.//bu product_id=FL-DLH-02" "Mozilla/4.0 ing.com/cart.do?action cp://buttercup-shopping.com/oldlink?item .tercup-shopping.com/cart. do JUJSL7FF6ADFF10 HT buttercup-shopping.com/cart.d shopping Pactio cup-shopp .screen Surrey Satellite Technology Enhances Ground Operations With Real-Time Infrastructure Visibility .228.36 4.0 .NET CLR 1.1.4322) mpa 200 ible: MS la/5.0 E 6.0; icin ory_id=BO JSESSION TSL 7&pr DOS/Mar 8SL2FFSADFF2 HTTP 1.1" DEFO HTTP 7 14 to SURREY SATELLITE TECHNOLOGY LTD Executive summary Surrey Satellite Technology (SSTL) is the world's premier provider of operational and commercial satellites and aims to change the economics of space by making it more affordable to send satellites into orbit. To ensure that engineers and researchers had secure access to the IT tools they needed to further their work, SSTL required a solution that would help safeguard the uptime of key services. Since deploying Splunk Enterprise and Splunk IT Service Intelligence (ITSI), SSTL has seen benefits including: · Enhanced ability to troubleshoot persistent service problems · Improved security capabilities · Greater visibility into overall IT performance Why Splunk SSTL was established in 1985 at the University of Surrey and became part of the Airbus Group in 2008, with a focus on producing satellites for the telecommunication, navigation and science markets. All employees having access to the right IT solutions to further research and development is crucial to the success of the business. Prior to using Splunk Enterprise, SSTL did not have a consolidated view over its IT infrastructure nor its component tools, which meant that problems affecting applications or the network were difficult to address and resolve without periods of downtime. This lack of a single view was also having an impact on security. The siloed security solutions made security insights difficult to view in their full context. Through Splunk Enterprise and Splunk ITSI, SSTL now has centralized visibility over its core IT solutions, helping to troubleshoot problems, improve IT service levels as well as enhance security awareness. Improved troubleshooting delivers research team benefits Splunk Enterprise initially was used to help troubleshoot issues SSTL was having with its document management system (DMS). When there was a problem with the DMS system, the only way the support team could fix it was by logging out and then back in to the system. This meant that employees were losing access to documents for extended periods of time, affecting their research efforts. With Splunk Enterprise this process was no longer necessary, as issues could be identified and Industry · Technology Splunk Use Cases · IT operations · Security Challenges · Difficulty troubleshooting problems within the complex document management system · Lack of overall security awareness due to slow speed of existing search tools · Inability to communicate IT performance to the rest of the business Business Impact · Rapid troubleshooting helps to ensure access to research resources for engineers and researchers · Sophisticated monitoring and alerts have improved the overall security posture · End-to-end monitoring of all IT services has ensured greater uptime of resources