SWIN BUR NE SWINBURNE UNIVERSITY OF TECHNOLOGY STUDENT NUMBER : 103573385 ( TRUONG DUC THANG ) COURSE : MGT10009 ASSIGINMENT : 02 Date of Submission: Words count : The scenario taken from the video ranges from 14:25 to 24:50, which describes how Nelson's different conflict management strategies could lead to different attitudes of Kim in addressing their problem, which is their inharmonic relationship in the workplace. As Nelson had continuously made mistakes and underperformed his job, Kim frustratedly invited him to her office to discuss the issues of Nelson's poor work. The scenario showsfive ways to handle conflicts that Nelson could choose to deal with Kim and how the results of each case impacted two of them. While the first three strategies (avoidance, submission, and force) seem not to be effective enough to manage their conflicts,
cooperation, and collaboration are considered constructive conflict management strategies that could help both parties to address their problems, break the conflict spiral, satisfy their needs, and eventually enhance their workplace's relationship business, as they create a healthy working environment leading to an increase in organizational performance. About the scenario discussed above, both organizational behaviors, as well as their effects on the performance of the organization would be elaborated with the application of four management concepts provided in this unit. Furthermore, as a student who is learning management, I am going to discuss another four concepts that could be considered to create a high-performance and healthy environment in the workplace. At the end of the essay, a mind map would also be included to illustrate the connections between the scenario and the chosen concepts. During the scenario, we can see how Nelson handled his conflict with Kim using different approaches. This refers to the concept ofconflict managementstrategies, which represent the alternatives that individuals can use to deal with disagreements in the workplace. The concept is divided into 5 separate strategies depending on how much people strive to satisfy their own concerns. The five strategies include avoidance, accommodation, competing, compromise, and collaboration (Bateman, T., et al., 2022). Nelson initially chose avoidance, which involves ignoring the problem and doing nothing at all. As we can see that Nelson avoided addressing the underlying issue with Kim and instead proposed a job resignation. As a result, Nelson would not only become unemployed but also failed to solve his problem. Another strategy Nelson could use is accommodation, which refers to surrender, when you put the other parties'needs before your own (Andreev, 2021). By doing this, Nelson apologized to Kim for his poor work and did not even discuss the problem he had with Kim. As a result of individuals who are continuedly obligated to give in, they would likely develop problems with self-esteem, and even worse, they stop caring about their work and their own needs. This can be related to the concept of self-esteem and motivation in organizational behavior. Self-esteem is a critical psychological factor that influences how individuals perceive themselves in the workplace. Nelson's continuous submission to Kim's