Swinburne University of Technology Faculty of Business & Law MGT10001 Introduction to Management This exam is in two parts. Each part of the exam is worth 20% for this unit. You have 2 hours (120 minutes) to complete the exam. You should aim to spend approximately 40 minutes on Part 1 and 80 minutes on Part 2 (20 minutes per question). You should answer all multiple questions on the form provided and the short essay questions in the booklet provided. For the short essay questions, please make sure that you indicate clearly which question you are answering. Clear, well-argued answers that show deep understanding of the unit material (including prescribed readings) and the concepts covered within it are required to attain marks equivalent to a Distinction or High Distinction. PART 1 This section contains 20 multiple choice questions. Circle the most appropriate answer. Each question is worth 1 mark. This section is worth 50% of the entire exam. White chez operieren mit lane 1. As the newly appointed manager of one of the major divisions of a large company, Barbara stated that one of her objectives was to create a workplace environment that allows all kinds of people to reach their full potential in the pursuit of the division's objectives. Barbara's statement indicates that she is committed to: a. impressing the company's top executives. b. management by objectives. c. managing the natural environment. *d. managing diversity. 2. The three steps in the typical recruitment process are: a. searching, screening and interviewing. b. searching, initial screening and socialisation. *c. advertising job vacancies, making preliminary contacts and initial screening. d. advertising job vacancies, socialisation and screening. 3. The responsibility of involves human resource planning, recruitment and selection. a. developing a quality workforce *b. attracting a quality workforce c. planning for a quality workforce d. staffing a quality workforce 4. Suppose that unexpected conflicts occur among numerous people in several different departments of the organisation, and that these conflicts ultimately result in a new policy on interdepartmental relations. This situation and its outcome could be called a(n) ; Final Exam, Semester 2 - 2015 Page 1 of 8
MGT10001 Introduction to Management Swinburne University of Technology Faculty of Business & Law *a. unplanned change. b. unexpected trouble. c. crisis management. d. organisational upheaval. 5. is the phase in which something new takes place in the system, and change is actually implemented. a. Unfreezing. *b. Changing. c. Transforming. d. Refreezing. 6. Assigning tasks, allocating resources, and arranging the coordinated activities of individuals and groups to implement plans describes the management function of: a. planning. *b. organising. c. leading. d. controlling. 7. When some action must be taken but there is not a clear 'right' or 'wrong' approach, a person is faced with a(n): a. moral pinch. *b. ethical dilemma. c. managerial decision. d. lawsuit. 8. In the communication process, the is the person who is responsible for encoding an intended message into meaningful verbal and nonverbal symbols. *a. sender b. messenger c. channel d.