Tutorial 1 WEEK 2 INTRODUCTION AND GROUP FORMATION Q1. Provide three reasons as to why managers are important. First reason: Organizations need their managerial skills and abilities more than ever in uncertain, complex and chaotic times. Second reason: Managers are critical to getting things done. Third reason: Managers do matter to organization. Relationship between employees and their managers can affect employee productivity and loyalty. Q2. Describe the four functions of management. 1. Planning (Organizations exist to achieve some particular purpose, managers must define that purpose and the means for its achievement.) - Managers need to set goals, establishing strategies for achieve goals and developing plans to coordinate activities. 2. Organising (Managers are also responsible for arranging and structuring work to accomplish the organization's goals.) - Determining what needs to be done, how it will be done, and who is to do it. 3. Leading (Every organization need a manager to work with and through people to accomplish goals.) - Managers motivate employees, help resolve work group conflict, influence individuals or teams as they work, select the most effective communication channel, and any other actions involved in dealing with people. 4. Controlling - To ensure that goals are being met and that work is being done as it should be, managers need to monitor and evaluate performance.
Q3. How do you describe a great manager and why? The great manager who is focus on achieving the company goals and targets with managing his team as a leader not as a manager, control his resources and budget, inspire his team and motivate them and put them in front of the big picture, listen to their employees and coworkers' opinions, participate effectively with his colleagues of managers, proactive thinker, to measure and monitor the company's performance level all the time.
Tutorial 2 WEEK 3 MANAGING TEAMS Q1. Define the different types of groups in organizations. Give examples of each type of group. Formal groups: Are work groups established by the organization that designed work assignment and specific tasks directed at accomplishing organizational goals. For example: Marketing Team Informal groups: Are of a social nature. These groups occur naturally in the workplace in response to the need for social contact. For example: Lunch group. Q2. Describe the advantages and disadvantages of group decision making. Advantages: Group decision making provides two advantages over decisions made by individuals: synergy and sharing of information. Synergy is the idea that the whole is greater than the sum of its parts. When a group makes a decision collectively, it can through discussion, questioning, and collaboration, group members can identify more complete and robust solutions and recommendations. The sharing of information among group members is another advantage of the group decision-making process. Group decisions take into account a broader scope of information since each group member may contribute unique information and expertise. Sharing information can increase understanding, clarify issues. Disadvantages: Group decisions can also be less efficient than those made by an individual. Group decisions can take additional time because