1. Planning done correctly can lead to a tremendous increase in individual and organisational performance. a. True b. False 2. There are multiple benefits associated with structured conflict. This includes intensified effort, persistence, direction and creation of task strategies. a. True b. False 3. The first step in rational decision making is to define the problem. a. True b. False 4. In theory, fully rational decision makers minimise decisions by choosing the optimal solution. a. True b. False 5. The nominal group technique is a decision-making method that begins and ends by having group members quietly write down and evaluate ideas to be shared with the group. a. True b. False 6. One of the pitfalls of planning is that it can lead managers into a false sense of certainty. However, if managers know their market, this can be turned into an advantage with planning. a. True b. False 7. SMART goals outline the specific steps, people, resources and time period for accomplishing a goal. a. True b. False 8. The first step in making a plan that works is to: a. set goals. b. set a budget.
c. create a vision. d. develop organisational commitment. e. set up a flexible system that is responsive to changes in the environment. 9. Immediately following the 2009 Victorian Black Saturday bushfires, donations came flooding in to the Red Cross. The Red Cross' goal was to get those donations to residents in need in the stricken areas as quickly as possible. a. procedural b. proximal c. resource-based d. distal e. options-based 10. As action plans are sometimes poorly conceived and goals may ultimately not be achievable, the last step in developing an effective plan is to: a. develop controls. b. review progress to date. c. adopt an options-based approach. d. refer to the company's mission and vision. 11. Tactical plans specify how a company will use to accomplish specific goals within its mission. a. managers, policies and people b. managers, budgets and staff c. procedures, plans and people d. resources, budgets and people 12. Which of the following statements is true? a. The nominal group technique improves group decision making by increasing c-type conflict. b. The nominal group technique only works if all members refrain from acting as individual decision makers. c. The nominal group technique produces decisions superior to those made by the devil's advocacy approach. d. The nominal group technique improves group decision making by decreasing a-type conflict.
e. The nominal group technique improves group decision making by increasing c-type conflict, a-type conflict and only works if all members refrain from acting as individual decision makers. 13. is not a potential pitfall of planning? a. A reduction in the emphasis on taking necessary action to solve problems b. An attempt to plan for things that are not understood c. Over commitment to a plan d. Inappropriate assumptions 14. Goal commitment can be increased by each of the following, except: a. eliminating worker discretion in action planning. b. setting goals participatively. c.