1. Due to perceptual filters, a fan of the Melbourne Rebels rugby union team may be unable to see that a player from his team is guilty of a dangerous tackle. a. True b. False 2. Grapevines are highly accurate sources of information because they carry information that is interesting and timely, where the information spreads rapidly. a. True b. False 3. Forms of non-verbal communication include paralanguage but not kinesics. a. True b. False 4. There are four steps needed to establish successful online discussion forums. The first is to undertake a knowledge audit, the second is to create an online directory, the third is to set up discussion groups on the intranet and the last step is to reward information-sharing. a. True b. False 5. Perception creates communication problems for organisations because people exposed to the same communication and information can end up with completely different ideas and understandings. a. True b. False 6. The components of the communication process are the message to be conveyed, encode message, transmit message, receive message, decode message, feedback that message was understood, and noise. a. True b. False 7. The two general types of communication media available for use by managers are verbal and non- verbal communication. a. True 8. is one mistake that managers tend to make when coaching employees. b. False a. Waiting for a problem before coaching b. Talking too much
c. Not stimulating joint problem-solving and collaboration d. Employing outside consultants 9. When the President of a company says, 'Our company is experiencing a small dip in profitability and revenue', he is engaged in: a. modifying the communication medium b. encoding c. receiving d. decoding e. creating feedback 10. When George Buckley became CEO of Brunswick, a boating and sports equipment conglomerate that builds boats in the United States, Europe and New Zealand, the company was operating like an 'industrial-age dinosaur'. Buckley asked his 25 000 employees, 'Why not become the Toyota of boating?' Buckley was engaging in communication. a. dyadic b. downward c. functional d. upward e. horizontal 11. As the CEO of a large toy manufacturing company listened to a sales presentation on a new advertising campaign that would take advantage of the consumers' interests in all things supernatural, he commented, 'I'm confused with what you just said. I believe you discussed grabbing the audience's attention through the use of macabre images and then later you said that you did not want to scare younger audience members. How will your campaign accomplish both these goals?' The CEO is obviously a(n) listener. a. attribution-motivated b. judgmental c. active d. empathetic e. noise-free
12. According to attribution theory, we use two general reasons or attributions to explain people's behaviour: a(n) attribution, in which behaviour is thought to be voluntary or under the control of the individual, and a(n) attribution, in which behaviour is thought to be involuntary and outside of the control of the individual. a. fundamental; defensive b. internal; external c. internal; evolved d. basic; external