1. According to punctuated equilibrium theory, companies can create stable external environments. a. True b. False 2. A manager's role is to be aware of the entitlements that their employees are owed, such as parental leave benefits, as they are a factor in the business' legal environment. a. True b. False 3. The two basic methods for monitoring customers are reactive and detractive. a. True b. False 4. Environmental scanning involves searching the environment for important events or issues that might affect an organisation. a. True b. False 5. The general environment consists of the customers, competitors, suppliers, industry regulations and advocacy groups that are unique to an industry and directly affect how a company does business. a. True b. False 6. Using environmental scanning can help managers visually summarise the relationships between environmental factors and the actions they might take to deal with them. a. True b. False 7. Organisational heroes are people celebrated for their qualities and achievements within an organisation. a. True b. False 8. The Australian Government has a number of regulatory agencies and commissions that contribute to industry regulation. The is not part of this regulatory system.
a. The Reserve Bank b. Pharmaceutical Benefits Scheme c. Australian Human Rights Commission d. Department of Sustainability, Environment, Water, Population and Communities e. Construction, Forestry, Mining and Energy Union 9. Greenpeace has increased the public's awareness of whaling through a number of means. The first is through ongoing work in Japan exposing the truth about their whaling industry. The second is the active interference with Japan's whaling fleet by Greenpeace vessels. Greenpeace is a: a. focus group b. social group c. lobby group d. media advocacy group e. environmental group 10. By 2020, patients visiting general medical practices will be older, more likely to have been born abroad and more likely to be of non-European origin. The ageing and increased diversity of Australian residents will bring new challenges for medical practice leaders to keep their patients satisfied. can be used by medical personnel to become aware of how these changes will affect them. a. Benchmarking b. Strength and weakness identification and benchmarking c. Environmental scanning d. Identifying strengths and weaknesses e. Boundary spanning 11. Faced with the triple dilemma of fiscal problems, declining employee morale and escalating patient complaints, managers of a small regional medical practice knew they had to do something. To change its negative internal environment, practice managers successfully developed a(n) where employees are motivated, thanked and inspired to do their best every day. a. environmental response b. centralised environment c. organisational strategy d. organisational vision e. organisational culture 12. Behavioural substitution is one way to:
a. update a cognitive map. b. locate environmental opportunities and threats. c. conduct internal environmental scanning. d. change a corporate culture. e. underscore the importance of organisational stories. 13. When two universities merged, management decided to adopt a more centralised approach to its administrative structure. Previously, both universities were decentralised. Upon amalgamation, administrative services such as student enrolment and exams