Individual Essay MGT10009-Contemporary Management Principles APRIL 21, 2023 Trinh Yen Binh - 103488515 TOTAL WORD: 1528 words
Contents Scenario explanation 1 Introduction 1 Discussion - impacts of the behavior demonstrated in the scenario on organizational performance. 1 Discussion - application of theory 4 Mind Map. 7 Conclusion. 8 Reference (APA 7th) 8 Scenario explanation Kim and Nelson have competing needs and unresolved negative feelings towards each other. Kim is frustrated that the copy for the website, which Nelson is responsible for, is riddled with mistakes and is due in an hour. She demands that he come to her office immediately, which adds to Nelson's perception that she is always on his case. Nelson is looking for a break from work and a more positive relationship with Kim. He feels that she is arrogant and does not treat him with basic pleasantries. These underlying negative feelings between Kim and Nelson are likely to impact their working relationship and may need to be addressed for them to work together effectively. Introduction In today's workplace, effective collaboration and communication between team members are crucial for an organization's success. However, conflicts and negative feelings between team members can create a toxic work environment, impacting productivity and the bottom line. Kim and Nelson are experiencing competing needs and negative feelings towards each other. This essay proposes a solution to their scenario using management concepts such as positive reinforcement, compromise, internal collaboration, and empathetic listening. The goal is to help them work together effectively towards their organization's common goal. Discussion - impacts of the behavior demonstrated in the scenario on organizational performance The scenario presented above highlights the negative behavior between Kim and Nelson, which is likely to have a negative impact for their working relationship and the overall performance of 1
the organization. Negative behavior, on the other hand, is manifested in actions such as conflict, lack of cooperation, and poor communication, which may cause stress, frustration, and other negative outcomes that can hinder organizational performance (Harms & Credé, 2010). First, the problem happened because of lack of Emotional intelligence, which is a critical component of success in the workplace. It includes a wide range of abilities that allow people to effectively sense, interpret, and manage their emotions (Mayer et al., 2008). Employees with low emotional intelligence struggle to work effectively with others, resulting in poor collaboration and decreased innovation, as well as decreased motivation and productivity, high turnover rates, and low morale. In this case, Kim's demanding and arrogant behavior towards Nelson is a clear sign of her lack of emotional intelligence. This behavior can lead to communication breakdowns and conflict between colleagues, as well as negative perceptions of colleagues like Nelson. It causes stress and errors in work, and if not addressed, may result in increased turnover rates as other employees seek more positive work environments. If the negative behavior between Kim and Nelson persists, Nelson will become more stressed and make more errors in his work, leading to increased turnover rates as