1. The primary disadvantage of product departmentalisation is duplication. a. True b. False 2. Unity of command means that all workers should report to just one boss. a. True b. False 3. Organisations are advised to stay decentralised where standardisation is important and to centralise where standardisation is unimportant. a. True b. False 4. The primary reason companies keep creating and using specialised jobs is that specialised jobs are very economical. a. True b. False 5. Reengineering is about significant change - starting over by throwing out the old ways of getting work done. a. True b. False 6. The primary disadvantage of the functional, product, customer and geographic approaches to departmentalisation is duplication of resources. a. True b. False 7. A distinct advantage of a matrix organisational structure is that there is a pool of resources available to carry out large, complex tasks. a. True b. False 8. Delegation of authority involves managers exercising their authority by choosing to pass on some work to subordinates. When a manager delegates work, which three transfers occur? a. Task, responsibility and authority. b. Task, locus of control and responsibility. c. Responsibility, accountability and locus of control. d. Responsibility, authority and accountability.
C e. Task, responsibility and accountability. 9. One of the most familiar organisational structures is a university with faculties. If you view each academic faculty as designed to produce degrees in a particular field, then the departmentalisation structure used at universities would be an example of departmentalisation. a. geographic b. functional c. matrix d. customer e. product 10. Which type of inter-organisational process retains core activities that they perform cheaper, faster and better than others can, but outsources other business activities to outside companies, suppliers, specialists or consultants? a. Virtual organisation. b. Mechanistic organisation. c. Organic organisation. d. Modular organisation. 11. is a method commonly used to try to improve specialised jobs. a. Job specialisation b. Division of labour c. Job descriptions d. Job specifications e. Job rotation 12. Unilever and its Heartbrand ice cream range (e.g. Magnum, Cornetto, and Viennetta) operate in many countries including Australia and New Zealand (under Streets), the United States and Canada (under Good Humor), Northern Ireland (under HB Wall's), Poland and Italy (under Algida), Denmark (under Frisko), Mexico (under Helados Holanda) and the England, Scotland, Wales, India, Indonesia, Vietnam, Singapore, Pakistan, Malaysia and China (as Wall's) to name a few. Each country also produces unique ice cream tailored to its market. Unilever's organisational structure is referred to as departmentalisation. a. territorial b. geographic c. customer d. functional e. product
13. In traditional departmental structures, organisational authority has been characterised by the following dimensions: a. Chain of command, line versus staff authority, delegation of authority, degree of centralisation. b. Chain of command, line versus staff authority, delegation of authority, degree of centralisation and standardisation. c. Unity of command, line versus staff authority, delegation of authority, degree of centralisation and standardisation. C d. Unity of command, line versus staff authority, delegation of authority, degree of centralisation. 14.