Notes Sunday, 15 August 2021 12:51 PM Work Team: A small number of people with complementary skills who hold themselves mutually accountable for pursuing a co improving interdependent work processes. Use Teams when: - There is a clear purpose - The job can't be done unless people work together - Team-based rewards are possible - Ample resources exist - Teams have authority Using Teams - Advantages: o Increased customer satisfaction Improved product and service quality o Increased speed and efficiency in product development o Increased job satisfaction o Gives employees a chance to improve their skills o Cross Training " Training team members to do all or most of the job performance by the other team members Kinds of Teams: Disadvantages: o High staff turnover O Teams can be dominated by minority gro o Takes longer to make decisions ? Social Loafing . Team members withhold efforts an share of the work o Groupthink " Members feel pressure not to disag that the group can approve a propo Traditional Work Group: " Composed to two or more people who work together to achieve a shared goal Employee Involvement Team: · Provides advice or makes suggestions to management concerning specific issues Semi-Autonomous Work Group: " Has the authority to make decisions and solve problems related to the major tasks of producing Self-Managing Team: " Manages and controls all of the major tasks of producing a product/service Self-Designing Team: " Has the characteristics of self-managing teams but also controls the team design, work tasks and Kinds of Teams and Autonomy: Self- Self- designing teams
- Semi-autonomous work groups not only provide advice and suggestions to management, but they also have the authority to make decisions and solve problems related to the major tasks required to produce a product or service. Semi-autonomous groups regularly receive information about budgets, work quality and performance, as well as competitors' products. In short, semi-autonomous work groups give employees the autonomy to make decisions that are typically made by supervisors and managers. - Self-managing teams are different from semi-autonomous work groups in that team members manage and control all of the major tasks directly related to production of a product or service without first getting approval from management. This includes managing and controlling the acquisition of materials, making a product or providing a service, and ensuring timely delivery. - Self-designing teams have all the characteristics of self-managing teams, but they can also control and change the design of the teams themselves, the tasks they do and how they do them, and who belongs to the teams. Special Kinds of Teams - Cross-Functional Teams: " Composed of employees from different functional areas " Attack problems from multiple perspectives " Generate more ideas and alternative solutions " Often used in conjunction with matrix and product organisational structures Virtual Teams: " Composed of geographically and/or organisationally dispersed co-workers who use telecommunications and information technologies to accomplish an organisational task " Flexibility is an advantage " Lack of proximity may be a