SWIN BUR NE SWINBURNE UNIVERSITY OF TECHNOLOGY INTRODUCTION TO BUSINESS INFORMATION SYSTEM - INF10003 - IBIS 2022 Assignment 2 - Individual Report Lecture name: Robert Dunn Student name: Vu Le Yen Nhi Student ID: 104098449 Submitted date: 9th September 2022
BACKGROUND OF AUSTRALIA POST -Australia Post, formerly known as the Australian Postal Corporation, is a government-owned company that offers postal services throughout the country. Melbourne's Bourke Street is home to Australia Post's headquarters, which also doubles as a post office. (Wikipedia - Australia Post, 2022) -Australia Post is the successor of the Postmaster-Department," General's which was created in 1901 as the alternative for colonial post services. (Wikipedia - Australia Post, 2022) -It works in three main sectors: retail goods and agency services, packages and logistics, and letters and related services. It has a lot of joint ventures and subsidiaries, such Sai Cheng Logistics International. (Wikipedia - Australia Post, 2022) - The postal systems include 4000 branches of post office with nearly 35 000 employees (2020) and nearly 64 000 employees in 2021 (Australia Post - Wikipedia, 2022), (Evans T., Ewart C. and Stilla J., (2021). Australia Post Annual Report 2021) - Nationwide there are 7,950 postal routes serviced by 10,000 "posties" working by trucks, cars, motorcycles (Australia Post - Wikipedia, 2022) - They now compete against some another popular postal services such as FEDX, TOLL, DHL Australia Post AUSTRALIA OPOST Source of images: https://upload.wikimedia.org/wikipedia/en/5/55/Australia Post_Logo.png https://images.theconversation.com/files/342086/original/file-20200616-23276-1sov4kb.jpg?ixlib=rb- 1.1.0&q=45&auto=format&w=1200&h=900.0&fit=crop Political Economic
· Government policy related to information security: government increases protection of customer data. For example, through PIN code, Vertification codes. · Postal Office run by foreign operator: Government grants postal licenses to foreign operators -> may cause competitions between businesses. · Tax: Government increases GST taxation for online service delivery ("might be imposed at a rate of 10 percent on the value of the supply"). (Applying GST to digital products and services imported by consumers, 2022) · Government regulation about consumer guarantee: (Your rights & responsibilities as a business online, n.d.) + requested to have responsibilities to the customers after they make any transactions + "products must be of acceptable quality" + "provided with due care and skill" · Increased globalization and ability to access labour and other resources in other countries, especially low-cost labour countries · Value of AUD$ is lower than other currencies -> attract international postal service providers to invest in the Australian market -> may bring new potential competitors · "The recovery of economy after the COVID-19 pandemic: people return to work, physical stores reopen, and level of governmental support reduces" (The future of Australia Post's service delivery, 2020)-> affect the rate of working online people · The cost of developing a completely nationwide online system and the budget for electronic materials are estimated to be a considerable amount PEST Social Technological . Comn unity hAgradablectationo lagoast arencompatible with the to services convisitingSo Tine dediveren(read the if) plementation of respondentsfsthielsthtecoxpodogies qeleventsratlow risk hours). (Rigby, 2022) " The cost of purchasing new high-tech equipments · Several people haceats