Political GOVERNMENT POLICIES The government has "its own government body called Australian Securities and Investments Commission (ASIC) to regulate banks and another financial service provider". Regarding online banking, ASIC has an ePayment code to protect online electronic payments users to which all banks including ANZ must subscribe. Hence, online banking is well-regulated and protected by the government, Online banking customer is also protected by the Australian Consumer & Competition Commission (ACCC) regarding online scammer, and transaction error. GOVERNMENT LEVY On 1 July 2017, the Federal Government proposed the Major Bank Levy Bill 2017 which imposes "a levy rate of 0.015 per cent, paid each quarter on the balance of a bank's liabilities with no exclusion of online banking" (Morrison 2017). Hence, online banking is not levied differently from normal banking. GOVERNMENT POLICIES FOR NEW BANK A foreign bank, that wants to operate in Australia, needs to obtain a banking license from APRA with extensive requirements so there is a chance of foreign competitors joining the market. ANZ needs to adapt and develop to keep up with global banking trends to keep a competitive advantage. DOMESTIC POLITICAL STATE Australian politics has Economic STATE OF THE GLOBAL ECONOMY As the global inflation rate is alarming at 4.35% in 2021 and predicted 3.81% in 2022, "policy tightening and its implications are likely to dominate in 2022" (Yetsenga, 2021). "With New Zealand and South Korea having been the pioneers of this tightening cycle, the US, UK, and Australia, are likely to join them" (Yetsenga, 2021). "Tight Monetary Policy makes borrowing less attractive as interest payments increase. It affects all types of borrowing including personal loans, mortgages, and interest rates on credit cards."(Hayes 2021). However, in return, an increase in rates also makes saving more attractive as savings rates also increase. Hence, the bank will likely be affected by the policy. PREDICTION FOR GLOBAL ECONOMY Despite the negative impact of the pandemic on the economy, the prediction of the global economic growth rate is still quite optimistic with 5.4 per cent for 2021 and 4.1 per cent which is "well above the global post-global Financial Crisis average of 3.4 per cent" (Yetsenga, 2021). In conclusion, the COVID-19 pandemic has been more of "a crisis for health and inequality, rather than a crisis for businesses, banks, or economies" (Yetsenga, 2021). STATE OF REGIONAL ECONOMY For regional economic trends, it is predicted that the Asia Pacific will rebound faster. "International Monetary Fund (IMF) forecast that Asia would grow at 7.5% in 2021 and 6.4 per cent in 2022, compared with 6.0 per cent and 4.9 per cent for the world" (Yetsenga 2021). As a result, Asia has become a bigger regional market for Australian exports with 65.2 per cent of the market in 2021. Online banking may provide ANZ with the opportunity to expand its operation in regional markets. STATE OF DOMESTIC SOCIAL PERCEPTIONS OF BANKING The banking industry in general has been established ECONOMY There's a lot of uncertainty in the prediction of the Australian Social