ICT10011 Problem Solving with ICT Case Study 1A Learning Outcome SWIN BUR UMESTTO . NE. · Ability to describe Sales Business Process (Customer purchases but Business Sells). · Ability to identify differences in manual and automated Sales Business process. · Ability to identify exceptions in business process. · Ability to distinguish between products and services. · Able to identify business rules (e.g., postcode requirement, min purchase of $50) are details within each business process. · Able to distinguish between manual and automated processes. CASE STUDY SCENARIO: COMPARE THE SALES BUSINESS PROCESS OF COLES and OPTUS Activity 1: Students to work in small groups of 3/4 to write the 2 sets of steps involved in shopping from Coles Supermarket Ie. Go to shop to buy groceries vs Buy some groceries from www.coles.com.au Type of Process Sales business process Manual Process 1- Visit Coles physically 2- Select cart/ packaging preference 3- Manually attain and add to cart required foods 4- Take purchasing items to register/cashier 5- Scan items 6- Select POS payment methods (card/cash) and process payment 7- Once processed receive receipt /invoice 8- Pack items 9- Return to residence Online Process 1- In browser search website. (www.coles.com.au) 2- Login into account (create if new) and select shop online 3- Add to cart required items and quantity 4- Once all required items in cart proceed to checkout (min purchase =$50) 5- Select Coles store delivery /pickup preference 6- Select time preference 7- Select bagging preference 8- Add banking/payment preference details and complete order 9- Once acknowledged items processed and invoice sent to email 10- Items arrived at residence Activity 2: Teams to work out the benefits and disadvantages of both types of business process. Type of Process Manual Process @Copyright: 2021 Swinburne University of Technology Case Study 1A Online Process CRICOS: 073432E TOID: 3059 15/05/2024 Page 1 of 4
SWIN BUR . NE ICT10011 Problem Solving with ICT Case Study 1A Sales business process Benefits Disadvantages Manual process - No internet required - Cash payments able to be made - Items can be visually inspected in person - No delivery fees - Immediate pickup no delivery times - Travel constraint - Time inefficient - Only have access to on shelf items - Long lines on certain times - Parking issues during certain time periods Online process - Grocery pickup and delivery concierge - More variety, access to warehouse stock - time efficient - No crowd (Covid-19 risk reduced) - Easier price comparisons - Risk of shipping delays and problems - Cyber attacks - Usually costs more due to delivery cost - Items aren't seen in person (unsure of what your exactly receiving) - No payment security guaranteed - No sales assistance staff (Difficulties may incur for users unfamiliar with the common online purchase process) Tip for online purchase: · Create a fictitious user and details and complete all the steps until payment without putting in credit/debit card details. · If unclear, check with teacher. Activity 3: Students to work in small groups