1 Alma Summaries of Introduction to Management Interpersonal communication and management of teams ( Week 1 Week 2) The four functions of management include: (1) planning (setting goals, establishing strategies and developing plans); (2) organising (arranging and structuring work); (3) leading (working with and through people) (4) controlling (monitoring, comparing and correcting work performance). Stages of Team development. 1. Forming is joining the group and defining group purpose = little agreement, unclear purpose, guidance and direction. Team acquires and establish ground rules, treat as strangers 2. Storming = is one of intragroup conflict over who will control the group and what the group will be doing. Conflict, increased clarity of purpose, power struggles and coaching 3. Norming is when close relationships and cohesiveness develop as norms are determined. = agreement and consensus, clear roles and responsibility, facilitation 4. Performing stage is when group members begin to work on the group's task. = clear vision & purpose, focus on goal achievement, delegation 5. Adjourning stage is when the group prepares to disband. = task completion, good feeling about achievement, recognition Main components that determine group performance and satisfaction. 1. External conditions = availability of resources, organisational goals 2. Group member resources= (knowledge, skills, abilities, personality traits) can influence what members can do and how effectively they will perform in a group. 3. group structure, 4. group processes 5. group tasks. · Group roles involve getting the work done or keeping group members happy. · Group norms are powerful influences on a person's performance and dictate things such as work output levels, absenteeism, promptness and so on. Pressures to conform can heavily influence a person's judgment and attitudes. If carried to extremes, groupthink can be a problem. · Status systems can be a significant motivator with individual behavioural consequences, especially if there is incongruence in it · Cohesiveness is related to a group's productivity. · Group decision making and conflict management are important group processes that play a role in performance and satisfaction Work teams and describe four common types of work teams.
2 · work teams = work intensely on a specific, common goal using their positive synergy, individual and mutual accountability, and complementary skills. · problem-solving team = focused on improving work activities or solving specific problems. · self-managed work team is responsible for a complete work process or segment and manages itself. · cross-functional = individuals from various specialties. · virtual team uses technology to link physically dispersed members in order to achieve a common goal. Characteristics of an effective work team. · clear goals, · relevant skills, · mutual trust · unified commitment · good communication · negotiating skills, · appropriate leadership · internal and external support. Conflict Management* 1. Avoidance= resolving conflicts by withdrawing or suppressing 2. Accommodating= placing another's needs and concerns above your own 3. Compromising= giving up something of value 4. Forcing= satisfying one's own needs at the expense of another's 5. Collaborating= resolving conflicts by seeking advantageous solutions to all parties
3 Planning