BBS017 UNIVERSITY OF BOLTON BUSINESS SCHOOL BUSINESS MANAGEMENT PATHWAYS SEMESTER 1 EXAMINATION 2015/2016 OPERATIONS MANAGEMENT MODULE NO: BAM5003 Date: Tuesday 12th January 2016 RAST EXAMINA Fine 200 3 PAPER INSTRUCTIONS TO CANDIDATES: There are four questions on this paper. Section 1 is compulsory. Section 2 requires that you answer two questions only.
Page 2 of 2 Business School Business Management Pathways Semester 1 Examination 2015/2016 Operations Management Module No. BAM5003 SECTION 1 This question is COMPULSORY 1. The goal of any organisation whether public, private, service, industrial or retail is to make the most effective use of its operations. Critically analyse the importance of effective operations management and operations management strategies SECTION 2 (40marks) Answer any two of the following: 2. Critically discuss the advantages and disadvantages of a process layout and a product Layout. Your answer should include examples. (30marks) 3. The four major categories of cost associated with quality are Prevention cost, Appraisal cost, Internal failure costs and Failure cost. Analyse the impact of each on businesses. Please support your answer with relevant examples. (30marks) 4. Provide a critical analysis of how organisations can make effective use of their operations using the four V's (Volume, Variety, Variation and Visibility). Answers should be supported with examples from the service or manufacturing sector. (30marks) PAST ERofteo END OF QUESTIONS