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Explain the relationship between service quality and satisfaction. 

   Explain the relationship between service quality and satisfaction.
Cross-Cultural Behaviour in Tourism: concepts and analysis
Cross-Cultural Behaviour in Tourism: concepts and analysis
PhD, Yvette… 1st Edition
Chapter 6, Problem 5 ↓

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This can include factors such as reliability, responsiveness, assurance, empathy, and tangibles. Satisfaction, on the other hand, is the customer's overall evaluation of a service based on their expectations and experiences. It is the result of comparing  Show more…

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