The probability model below describes the number of repair calls that an appliance repair shop may receive during an hour.
$$\begin{array}{l|c|c|c|c}\text { Repair Calls } & 0 & 1 & 2 & 3 \\\hline \text { Probability } & 0.1 & 0.3 & 0.4 & 0.2\end{array}$$
a) How many calls should the shop expect per hour?
b) What is the standard deviation?