00:01
Consumer reports uses a survey of readers to obtain customer satisfaction ratings for the nation's largest supermarkets.
00:07
Each survey respondent is asked to rate a specified supermarket based on a variety of factors such as quality of products, selection, value, checkout efficiency, service, and store layout.
00:18
An overall satisfaction score summarizes the rating for each respondent with 100, meaning the respondent is completely satisfied.
00:25
Sample data, representative of independent samples of publix and trader joe's customers, are shown.
00:33
Formulate the null and alternative hypothesis to test whether there's a difference between the population mean customer satisfaction scores for the two retailers.
00:45
So our mean for publics minus our mean for traders joe is equal to zero.
00:51
That will be our null hypothesis.
00:54
Our alternative hypothesis is going to be that the mean for publics minus the mean for trader joes is not zero, meaning it's different.
01:05
Part b, assume that experience with consumer reports, satisfaction rating scale indicates a population standard deviation of 12 is a reasonable assumption for both retailers...