Which of the following is a nondefensive response to the criticism, "You've really messed up that account now?"
"Tell me what, in your mind, I did that upset you."
"Not taking our client, Mr. Kimble, to dinner endangers the account?"
"So you're upset that the account may be lost?"
"Losing that account might really hurt our department?"
All of these answers are nondefensive responses to that criticism.