QUESTION 1 (40 marks)
MINI CASE: RECRUITMENT DILEM??
Puan Salamah Abdullah is the Human Resources Manager for Gerbang
Telecommunication Company Ltd. which is headquartered in Kuala Lumpur.
There is one vacancy for the position of Customer Service Executive
in the online Customer Service Department (Telecentre), in Prai,
Penang. There are two shortlisted candidates namely Halini Helmi, who just
graduated from a local university and Catherine Lim who also just
graduated from a famous university in the United States. After the first round
of interviews conducted in Kuala Lumpur, Mrs. Salamah contacted
Mr. Siva, the Northern Region Manager. He told Mr. Siva about the
two candidates who had been shortlisted by them at the headquarters.
Here is additional information for both candidates:
Name: Halini bt Helmi
Age: 24 years old
Qualification Bachelor Degree in Management, Universiti Rakyat Sabah,
Malaysia.
Married Status
Work experience: None
Spoken languages: Bahasa Malaysia and English
Name: Catherine Lim Lai Ying
Age 24 years
Qualifications Bachelor's Degree in Management, Western California University,
USA.
Status: Not Married
Work experience: Worked part-time at Pizza Hut, California Square (1 year)
Spoken languages: Bahasa Malaysia, English and Mandarin