You are speaking to a patient face-to-face at the office and you need to answer the phone. What should you do?
a. Say to the patient, "Excuse me for a moment, please," answer the phone call, and then place the caller on hold to continue what you were doing with the patient in front of you.
b. Ask your co-worker to answer the call so you can continue what you are doing with the patient in front of you.
c. Let the call go to voicemail so you can continue what you were doing with the patient in front of you.
d. Say to the patient, "Excuse me for a moment, please," answer the phone call and finish with the patient on the phone.