Today at your annual performance review, your supervisor tells you that she has received a report from another HCA that you were impatient with a client. The HCA stated that he had tried to approach you about the situation, but you would not discuss it. You remember that you have been feeling anxious that day about a personal matter and had felt badly for sighing loudly and saying, “I don’t have all day”, when your client, Mrs. Smith, was taking a longer time than usual to pick her outfit.
Reflecting on this incident, write a self-reflection for yourself, answering the following questions in the context:
- What happened?
- What did you think and feel about it?
- What were the positive and negative aspects?
- What sense can you make of it?
- What else could you have done?