Who should receive this message? Thanks Questions to ask Sarah
What action should be taken?
Janie Haynes consistently arrives at the clinic between 15 and 45 minutes late. She always has a good excuse, but she could be on time for her appointments if she had better time management skills. The office manager has mentioned to Paula, the receptionist, that Janie is to be scheduled at 4:45 pm and if she is late, she will not be seen by the provider. Paula books Janie's next three appointments at that time and knows that it is her responsibility to tell Janie that she cannot see the provider. How does Paula handle this task?
What are the options for Paula?