David is a flight attendant for a major airline. He exclusively works a long flight from Cincinnati to London,
and is expected to constantly maintain a positive attitude no matter what situation arises. Over the years,
David has noticed that when dealing with Americans, their emotions to run higher in stressful situations, as
opposed to most European passengers who tend to be more reserved in stressful or unhappy situations.
This makes David feel quite frustrated. When it comes to Americans versus Europeans, the difference in
emotions is due to the difference in ____ between the two cultures.
Oemotional intelligence
odeep acting
Oemotional labor
O display rules
