What is the rationale for responding to a person by matching their communication level?
It is a technique for defusing highly emotional situations.
Communication level determines patient satisfaction-the more energetic your response, the more satisfied the outcome.
In most instances, matching a person's communication level ensures your communication will be received and understood.
This is an unproven concept that doesn't work in real life.
What is the rationale for responding to a person by matching their communication level?
It is a technique for defusing highly emotional situations.
Communication level determines patient satisfaction-the more energetic your response, the more satisfied the outcome.
In most instances,matching a person's communication level ensures your communication will be received and understood. This is an unproven concept that doesn't work in real life