Text: Make a chart off the the information supplied from this case study..
Frito-Lay Targets the Hispanic Market
Frito Company was founded in 1932 in San Antonio, Texas, by Elmer Doolin. H.W. Lay & Company was founded in Atlanta, Georgia, by Herman W. Lay in with particular emphasis on various types of chips. In 1965, the company merged with Pepsi-Cola to form PepsiCo, Inc. Three decades later, Pepsi-Cola combined its domestic and international snack food operations into one business unit called Frito-Lay Company. Today, Frito-Lay brands account for 59% of the U.S. snack chip industry, and there are more than 50,000 Frito-Lay employees in the United States and Canada.
In the late 1990s, despite its overall popularity, Frito-Lay faced a general lack of appeal to Hispanics, a fast-growing U.S. market. In an effort to better penetrate that market, Frito-Lay hired various market researchers to determine why Hispanics were not purchasing their products as often as company officials had hoped and what could be done about the problem. In the studies, market researchers discovered that Hispanics thought Frito-Lay products were too bland, Frito-Lay advertisements were not being widely viewed by Hispanics, and Hispanics tended to purchase snacks in small bags at local stores.
Focus groups composed of male teens and male young adults - a group that tends to consume a lot of chips - were formed. The researchers determined that even though many of the teens spoke English at school, they spoke Spanish at home with their family. From this discovery, it was concluded that Spanish advertisements would be needed to reach Hispanics. In addition, the use of Spanish rock music, a growing movement in the Hispanic youth culture, could be effective in some ads.
Researchers also found that using a "Happy Face" logo, which is an icon of Frito-Lay's sister company in Mexico, was effective. Because it reminded the 63% of all Hispanics in the United States who are Mexican American of snack foods from home, the logo increased product familiarity.
As a result of this research, Frito-Lay launched its first Hispanic products in San Antonio in 1997. Within a few years, sales of the Doritos brand improved 32% in Hispanic areas. In May 2002, Frito-Lay teamed up with its Mexican affiliate, Sabritas, to launch a new line of products to further appeal to Hispanic customers. Included in these offerings are Sabritas Adobadas tomato and chile potato chips, Sabritones Churrumais fried corn strips with chile and lime seasonings, Crujitos queso and chile flavor puffed corn twists, Fritos Sabrositas lime and chile chips, El Isleno Plantains, and others.
More recently, Frito-Lay has been relying on input and guidance from the Adelante employee network, which is a multicultural Latina/Hispanic professional organization associated with PepsiCo. At Frito-Lay, the organization's mission is to help develop a diverse, inclusive culture accelerating growth opportunities for associates while providing a competitive advantage in an increasingly diverse marketplace. As part of this effort, Adelante has been used to test market new products in several states, and guacamole-flavored Doritos became one of the most successful new product launches in the company's history.
