Real-life Scenario: You are working at a help desk at an organization. A young lady calls because she was just disconnected from the Internet. You will provide a simple solution. While on the phone, she expresses that she has always wanted to enter into a STEM-related field but feels that women really struggle and are underrepresented. Using your soft skills, how do you resolve the problem and encourage her to enter into the STEM-related field of her dreams?