Joey goes to Best Buy to purchase an 85” TV
Example 1: Employee, X, tells Joey that there is an 85” TV in the store; it can be delivered today; Joey pays the full price; X is unaware that there is no such TV, and a delivery of this TV is made at the café, and, boom!, the discovery is made
â—¦What is the issue?
Example 2: Employee, Y, tells Joey that there is an 85” TV in the store; Joey pays the full price; Y knows there is no such TV in stock; delivery is made to the café of a 70” TV
â—¦What is the issue?