You are a residential aged care facility manager in Sydney ("Lenova Sanctuary"), which accommodates 62 residents varying from low to high care needs. It is due for re-accreditation in four months, and you are investigating whether the policies and procedures used by the facility are compliant and being adhered to.
Case Study Scenario 2: Short answer questions
1. In applying for re-accreditation, you want to ensure that the systems and processes are maintained to the standard required since the facility was issued an accreditation certificate in 2018. Using the Aged Care Quality Standards Self-Assessment Tool as a guide, prepare a plan to assess and evaluate systems and processes. Use the plan template below to list three documents, systems, and/or processes you will want to review and include two observations for each standard that can only be reviewed through observations rather than documentation.
Standard Document/system/process Observable performance/resources
a. Consumer dignity and choice
b. Ongoing assessment and planning with consumers
c. Personal care and clinical care
d. Services and supports for daily living
e. Organisation's service environment
f. Feedback and complaints
g. Human resources
h. Organisational governance