Case Incident 2: Can You Read Emotions from Faces?
We mentioned previously that some researchers have studied whether facial expressions reveal true emotions—the psychologist Paul Ekman is the best known. These researchers have distinguished real smiles (so-called Duchenne smiles, named after French physician Guillaume Duchenne) from "fake" smiles. Duchenne found genuine smiles raised not only the corners of the mouth (easily faked) but also cheek and eye muscles (much more difficult to fake). So, one way to determine whether someone is genuinely happy or amused is to look at the muscles around the upper cheeks and eyes—if the person's eyes are smiling or twinkling, the smile is genuine. Ekman and his associates have developed similar methods to detect other emotions, such as anger, disgust, and distress. According to Ekman, the key to identifying real emotions is to focus on micro-expressions, or those facial muscles we cannot easily manipulate. Dan Hill has used these techniques to study the facial expressions of CEOs and found they vary dramatically not only in their Duchenne smiles but also in the degree to which they display positive versus negative facial expressions. Below is Hill's analysis of the facial expressions of some prominent male executives:
Jeff Bezos, Amazon: 51% positive
Michael Dell, Dell Computers: 47% positive
Larry Ellison, Oracle: 0% positive
Bill Gates, Microsoft: 73% positive
Phil Knight, Nike: 67% positive
Donald Trump, The Trump Organization: 16% positive
It is interesting to note that these individuals, all of whom are successful in various ways, have such different levels of positive facial expressions. It also raises the question: Is a smile from Larry Ellison worth more than a smile from Bill Gates?
Questions:
1. Most research suggests we are not very good at detecting fake emotions, and we think we're much better than we are. Do you believe training would improve your ability to detect emotional displays in others?
2. Determine whether the information in this case could help you tell whether a person's smile is genuine.
3. Is your impression of the facial expressions of the eight business leaders consistent with what the researcher found? If not, why do you think your views might be at odds with his?
4. Assuming you could become better at detecting the real emotions in facial expressions, do you think it would help your career? Why or why not?