Description
The challenge requires the candidate to demonstrate their analytical, documentation, and problem-solving skills by preparing key business and technical documents for a Government Service Automation Platform. The goal of this platform is to automate government services, streamline citizen interactions, improve processing efficiency, and enhance transparency.
The candidate will assume the role of a System Analyst tasked with analyzing and designing a system to address a given business problem, producing the following key deliverables:
Deliverable 1: Business Case (BC)
Deliverable 2: Business Requirements Document (BRD)
Deliverable 3: UI/UX Design
Deliverable 4: Software Requirements Specification (SRS)
Scenario: Service Automation for Public Government Services
A Public government seeks to implement a Digital Service Automation Platform to manage and automate citizen interactions for services such as permits, licenses, and utility payments. The platform should provide:
Digital Service Requests: Citizens can submit applications for services such as permits, licenses, and complaints online.
Automated Processing and Approval: The system automatically processes and routes requests to the relevant departments for review and approval.
Real-Time Notifications: Citizens receive automated notifications and updates about the status of their requests.
Manager Dashboard: A centralized dashboard for government administrators to track service requests, approvals, and performance metrics.
Document Management: Automated document collection, storage, and validation to streamline the approval process.