Deal Smart research has determined that the customers who come to a fine Newark restaurant, are mainly people who are working in the offices on Orange St and in nearby offices or they are students who are walking in there to get a quick meal. They expect their orders to take between 2 and 16 minutes. These are customer expectations. When you go and look at the actual process, when this restaurant assessed their actual process, they found the average turnaround time, from order to arrival, to be an average of 12 minutes and the standard deviation of 2 minutes. So the question is, is this process going to be capable of conforming to customer expectations? Now, remember that we are assuming that this process is in statistical control and that the 2 and 12 represent the inherent capability of the process. Calculate the Cp and the Cpk, the process capability ratio, and the process capability index. You must include detail explanations to support your response using the applicable formulas.