Question 18 (0.25 points)
The Quality Assurance Department of a large urban hospital is attempting to monitor and evaluate patient satisfaction with hospital services. Prior to discharge, a random sample of patients is asked to fill out a questionnaire to rate such services as medical care, nursing, therapy, laboratory, food, and cleaning. The Quality Assurance Department prepares weekly reports that are presented at the Board of Directors meetings and extraordinary/atypical ratings are easy to flag. Values computed from the sample results each week are called _______.
Question 19 (0.25 points)
Most colleges admit students based on their achievements in several different areas. Whether a student has taken any advanced placement courses is an example of a _______ variable.
