'1. Identify the Problem In this step, you'Il want to gather as much information as you can by checking logs and settings, identifying symptoms of failure and questioning users Answer the following questions by reflecting on what you've learned in this course: What other information might be helpful (in general) when gathering information about the computer or network system?
2 A good rule of thumb is to try to duplicate the problem, if possible. Why might this be helpful?
What do you think qualifies as computer "symptoms' as mentioned above?'