Question

Case 1. Stocking Sets Daniel Holbrook, an expediter at the local warehouse for Furniture City, sighed as he moved boxes and boxes of inventory to the side to reach the shelf where the particular item he needed was located. He dropped to his hands and knees and squinted at the inventory numbers lining the bottom row of the shelf. He did not find the number he needed. He worked his way up the shelf until he found the number matching the number on the order slip. Just his luck! The item was on the top row of the shelf! Daniel walked back through the warehouse to find a ladder, stumbling over boxes of inventory littering his path. When he finally climbed the ladder to reach the top shelf, his face crinkled in frustration. Not again! The item he needed was not in stock! All he saw above the inventory number was an empty space covered with dust! Daniel trudged back through the warehouse to make the dreaded phone call. He dialed the number of Brenda Sims, the saleswoman on the kitchen showroom floor of Furniture City, and informed her that the particular light fixture the customer had requested was not in stock. He then asked her if she wanted him to look for the rest of the items in the kitchen set. Brenda told him that she would talk to the customer and call him back. Brenda hung up the phone and frowned. Mr. Davidson, her customer, would not be happy. Ordering and receiving the correct light fixture from the regional warehouse would take at least two weeks. Brenda then paused to reflect upon business during the last month and realized that over 80 percent of the orders for kitchen sets could not be filled because items needed to complete the sets were not in stock at the local warehouse. She also realized that Furniture City was losing customer goodwill and business because of stockouts. The furniture megastore was gaining a reputation for slow service and delayed deliveries, causing customers to turn to small competitors that sold furniture directly from the showroom floor. Brenda decided to investigate the inventory situation at the local warehouse. She walked the short distance to the building next door and gasped when she stepped inside the warehouse. What she saw could only be described as chaos. Spaces allocated for some items were overflowing into the aisles of the warehouse while other spaces were completely bare. She walked over to one of the spaces overflowing with inventory to determine what item was overstocked. She could not believe her eyes! The warehouse had at least 30 rolls of pea-green wallpaper! No customer had ordered pea-green wallpaper.

Case 1. Stocking Sets

Daniel Holbrook, an expediter at the local warehouse for Furniture City, sighed as he moved boxes and boxes of inventory to the side to reach the shelf where the particular item he needed was located.
He dropped to his hands and knees and squinted at the inventory numbers lining the bottom row of the shelf. He did not find the number he needed. He worked his way up the shelf until he found the number matching the number on the order slip. Just his luck! The item was on the top row of the shelf! Daniel walked back through the warehouse to find a ladder, stumbling over boxes of inventory littering his path. When he finally climbed the ladder to reach the top shelf, his face crinkled in frustration. Not again! The item he needed was not in stock! All he saw above the inventory number was an empty space covered with dust!
Daniel trudged back through the warehouse to make the dreaded phone call. He dialed the number of Brenda Sims, the saleswoman on the kitchen showroom floor of Furniture City, and informed her that the particular light fixture the customer had requested was not in stock. He then asked her if she wanted him to look for the rest of the items in the kitchen set. Brenda told him that she would talk to the customer and call him back.
Brenda hung up the phone and frowned. Mr. Davidson, her customer, would not be happy. Ordering and receiving the correct light fixture from the regional warehouse would take at least two weeks.
Brenda then paused to reflect upon business during the last month and realized that over 80 percent of the orders for kitchen sets could not be filled because items needed to complete the sets were not in stock at the local warehouse. She also realized that Furniture City was losing customer goodwill and business because of stockouts. The furniture megastore was gaining a reputation for slow service and delayed deliveries, causing customers to turn to small competitors that sold furniture directly from the showroom floor.
Brenda decided to investigate the inventory situation at the local warehouse. She walked the short distance to the building next door and gasped when she stepped inside the warehouse. What she saw could only be described as chaos. Spaces allocated for some items were overflowing into the aisles of the warehouse while other spaces were completely bare. She walked over to one of the spaces overflowing with inventory to determine what item was overstocked. She could not believe her eyes! The warehouse had at least 30 rolls of pea-green wallpaper! No customer had ordered pea-green wallpaper.

Case 1. Stocking Sets

Daniel Holbrook, an expediter at the local warehouse for Furniture City, sighed as he moved boxes and boxes of inventory to the side to reach the shelf where the particular item he needed was located.
He dropped to his hands and knees and squinted at the inventory numbers lining the bottom row of the shelf. He did not find the number he needed. He worked his way up the shelf until he found the number matching the number on the order slip. Just his luck! The item was on the top row of the shelf! Daniel walked back through the warehouse to find a ladder, stumbling over boxes of inventory littering his path. When he finally climbed the ladder to reach the top shelf, his face crinkled in frustration. Not again! The item he needed was not in stock! All he saw above the inventory number was an empty space covered with dust!
Daniel trudged back through the warehouse to make the dreaded phone call. He dialed the number of Brenda Sims, the saleswoman on the kitchen showroom floor of Furniture City, and informed her that the particular light fixture the customer had requested was not in stock. He then asked her if she wanted him to look for the rest of the items in the kitchen set. Brenda told him that she would talk to the customer and call him back.
Brenda hung up the phone and frowned. Mr. Davidson, her customer, would not be happy. Ordering and receiving the correct light fixture from the regional warehouse would take at least two weeks.
Brenda then paused to reflect upon business during the last month and realized that over 80 percent of the orders for kitchen sets could not be filled because items needed to complete the sets were not in stock at the local warehouse. She also realized that Furniture City was losing customer goodwill and business because of stockouts. The furniture megastore was gaining a reputation for slow service and delayed deliveries, causing customers to turn to small competitors that sold furniture directly from the showroom floor.
Brenda decided to investigate the inventory situation at the local warehouse. She walked the short distance to the building next door and gasped when she stepped inside the warehouse. What she saw could only be described as chaos. Spaces allocated for some items were overflowing into the aisles of the warehouse while other spaces were completely bare. She walked over to one of the spaces overflowing with inventory to determine what item was overstocked. She could not believe her eyes! The warehouse had at least 30 rolls of pea-green wallpaper! No customer had ordered pea-green wallpaper.

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