Question

A user has called to complain that her computer won't boot. It stops on the system startup screen right after the memory has been tested and displays a 301 keyboard error. Which of the following troubleshooting steps is the BEST to try first? Answer Download and install the latest keyboard driver from the manufacturer's website. Verify that the latest UEFI firmware updates have been applied. Install a new keyboard on the computer. Verify that no keys are being pressed down during POST. 

          A user has called to complain that her computer won't boot. It stops on the system startup screen right after the memory has been tested and displays a 301 keyboard error.
Which of the following troubleshooting steps is the BEST to try first?
Answer
Download and install the latest keyboard driver from the manufacturer's website.
Verify that the latest UEFI firmware updates have been applied.
Install a new keyboard on the computer.
Verify that no keys are being pressed down during POST.
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Added by Jeremy W.

Computer Science and Information Technology
Computer Science and Information Technology
Trishna Knowledge Systems 2018 Edition
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A user has called to complain that her computer won't boot. It stops on the system startup screen right after the memory has been tested and displays a 301 keyboard error. Which of the following troubleshooting steps is the BEST to try first? Answer Download and install the latest keyboard driver from the manufacturer's website. Verify that the latest UEFI firmware updates have been applied. Install a new keyboard on the computer. Verify that no keys are being pressed down during POST.
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Transcript

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00:01 In this course, you have to setup the ossq option in bios on a device when a wise unified os or a usb key is not available.
00:11 So, you will typically follow these steps.
00:14 So, first is prepare a usb drive in fat32 format.
00:19 So, in this format a usb drive to the fat32 file system.
00:24 You can do this using your computer's operating system tool.
00:27 Now, the second one is select the required operating system option from wise ossq on the service board.
00:34 So, in this you have to access the bios settings for your wise device and navigate to the ossq option.
00:44 Select the desired operating system option from the available choices.
00:49 Now, the third is create a file in the root directory of the usb drive and name it as os platform.
00:56 So, in this you have to create a text file on the usb drive in the root directory...
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