00:01
First, regarding the problem of positive bias in client satisfaction studies, it is difficult to completely eliminate it.
00:08
However, there are some strategies can be used to minimize these biases.
00:15
One approach is to use a third party that is to conduct the study rather than having the service provider conducted themselves.
00:29
So another approach is a use of mix of closed ended and open ended questions.
00:48
That is, questions can be open ended or closed ended as well as questions that are phrased in a neutral way.
00:57
So it is important to ensure that the sample size is large and enough representative of population being studied.
01:05
Large size of population needed.
01:08
In terms of open ended questions for a client satisfaction study of a mental that is community mental health psychoeducational intervention.
01:17
Some examples could include what did you find most helpful about the program and what could have been improved and how did the program impact your daily life and would you recommend this program to others...