ll of the following are reasons why some type of system service request documents are needed during the maintenance phase except ________. to keep users happy request new features report problems request new development
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Step 1: System service request documents are needed during the maintenance phase to keep track of user requests and issues that arise with the system. Show more…
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Chapter 14: Maintaining Information Systems 1) During the maintenance phase, system change requests are implemented via an informal review process. TRUE FALSE 2) All of the following are reasons why some type of system service request documents are needed during the maintenance phase except ________. A) to keep users happy B) request new features C) report problems D) request new development 3) The maintenance phase of the SDLC is a subset of the activities of the entire development process. TRUE FALSE 4) The business needs of XYZ, Inc are changing, so the company will have to go through ________ to evolve its functionality. A) preventive maintenance B) perfective maintenance C) corrective maintenance D) adaptive maintenance 5) Which type of maintenance offers the least value to the organization? A) Preventive B) Adaptive C) Corrective D) Perfective 6) What percentage defines an organization's information systems maintenance costs? A) 60 to 80 percent B) 10 to 30 percent C) 52 percent D) 5 percent
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Your boss asks you to work through the weekend to install new software on the applications server that serves up applications to 20 users. The following Monday, all users report they cannot open their data files. After speaking with technical support for the new application, you discover it is not compatible with the old data files. Which type of documentation should you refer to first to address this problem?
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Are these system specifications consistent? “Whenever the system software is being upgraded, users cannot access the file system. If users can access the file system, then they can save new files. If users cannot save new files, then the system software is not being upgraded.”
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