Q4 When the cookie dough production team at the Gingerbread Factory discussed the fact that customers were complaining about the fat content of the cookies in the past few months, they agreed that the cookies were fine and that the customers were overreacting to calorie counts and fad dieting. As a result, the Factory decides to increase production without checking for healthier ways to make the cookies. This is an example of the illusion of invulnerability, the illusion of unanimity, mindguarding, and collective rationalization.
Q5 Beata wants the Vice President of the Spicy Meatball Factory to know about the sudden resignation of one of her co-workers, but she suspects that it will take several days for that news to travel through the formal channels. Tara mentions the news to her office manager in passing, knowing that the office manager has lunch with the VP's administrative assistant every day. Beata is assuming which communication method will get that message up to the VP? The Grapevine.
Q6 Eduard and Shae perform work tasks simply because they like and admire their boss. This is an example of referent power.
Q7 The use of teams is declining in the US. False.
