A help desk can answer 200 calls per hour. Demand rate is 250 calls per hour. What is the cycle time in minutes per call ? What is the utilization of the call center ? Show all formulas used, calculations and results. Use the formula sheet from Blk Bd. Do on Blk Bd
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First, we need to find the cycle time in minutes per call. The cycle time is the time it takes to complete one call. Since the help desk can answer 200 calls per hour, we can find the cycle time by dividing 60 minutes by the number of calls they can answer per Show more…
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