7. Match the element of the communication cycle with the example of the element.
A. Sender b. Message c. Mode d. Receiver E. Feed back.
_____. Decodes the message
______. Verification
_______. Telephone, email, face-to-face
_______. Begins the communication cycle
________. Content needing to be communicated
8. Who must provide release of information consent before patient information can be provided
a. Client
b. Physician
c. Patient Relative
d. Office Manager
9. Sam has a mental image of himself as being kind and empathetic, and is aware that his deep voice carries, so he tries to talk softly. What do you call this mental image?
a. Self - esteem
b. Self- control
c. Talent
d. Self - awareness
10. According to the textbook, communication using electronic media does not easily evaluate which of the following?
a. Cultural diversity
b. Nonverbal cues
c. Listening skills
d. Content credibility