Social worker Jacqueline worked with one family over a span of approximately ten years. When Jacqueline first met Claire she was a single mother with three young children. She lived directly across from the school but her oldest son, Charles, a kindergartner, was chronically absent or tardy. Each morning, Jacqueline would make the trip across the street to make sure five-year-old Charles not only came to school, but also was appropriately dressed. It wasn’t unusual for Charles to come to school without shoes. Upon arriving at the home, Jacqueline would usually find the children unsupervised and undisciplined, the home in disarray, and Claire asleep. Most of the time, Claire was unable to “get it together” for her children or herself. If she needed to come to school at all, it was usually in a nightgown and slippers.
In an effort to help Claire and her children, Jacqueline began to link her to various services, including in-home aides who modeled healthy parenting behavior for her, parenting classes and therapy services. By doing so, Jacqueline was acting as a(n) _____.
a. facilitator
b. educator
c. mediator
d. broker