Question

Systems Analysis Read the following scenario and answer the questions below. A company hires out property renovation equipment (for example, floor sanders, polishing machines, paint sprayers, sandblasters, scaffolding, etc.) to customers. Traditionally, they have used paper-based records, but now they want customers to be able to rent out equipment online or in person from the reception desk. When dealing with a booking or allocating an available item to a customer, the new system needs to check whether the customer has previously hired equipment from the company or is a new customer. New customer details must be recorded. Otherwise, the system must retrieve the existing customer's record. Existing customers may change their personal and account details at any time. The minimum period of hire is one day, and all transactions are for a number of whole days. The maximum hire period is one month. Checkout of a piece of equipment needs to be recorded at the start of a hire. Two forms of proof are needed before equipment can be taken away for use. One of these must include the customer's address (e.g., a utility bill). Return of the equipment also needs to be recorded by the system. Upon return, the shop staff needs to check that the equipment is undamaged. If equipment is damaged, this needs to be recorded on the customer's bill, and an appropriate charge for repair needs to be made. Payments can be made by card or PayPal online or in cash at the shop. The system needs to keep track of what equipment is currently out for hire so that no double booking takes place. If a piece of equipment is on-hire, then the system needs to show when the item will be returned and allow advance reservations of that equipment. Customers of the hire company include builders and laborers who are not particularly IT-savvy. Thus, the system needs to be straightforward and easy to use. The company expects somewhere in the region of a thousand customers to begin with. But, they hope to enlarge their customer base to ten thousand within five years of going online. There is a total budget of £30,000 for the system build.

Systems Analysis

Read the following scenario and answer the questions below.

A company hires out property renovation equipment (for example, floor sanders, polishing machines, paint sprayers, sandblasters, scaffolding, etc.) to customers. Traditionally, they have used paper-based records, but now they want customers to be able to rent out equipment online or in person from the reception desk. When dealing with a booking or allocating an available item to a customer, the new system needs to check whether the customer has previously hired equipment from the company or is a new customer. New customer details must be recorded. Otherwise, the system must retrieve the existing customer's record. Existing customers may change their personal and account details at any time. The minimum period of hire is one day, and all transactions are for a number of whole days. The maximum hire period is one month. Checkout of a piece of equipment needs to be recorded at the start of a hire. Two forms of proof are needed before equipment can be taken away for use. One of these must include the customer's address (e.g., a utility bill). Return of the equipment also needs to be recorded by the system. Upon return, the shop staff needs to check that the equipment is undamaged. If equipment is damaged, this needs to be recorded on the customer's bill, and an appropriate charge for repair needs to be made. Payments can be made by card or PayPal online or in cash at the shop. The system needs to keep track of what equipment is currently out for hire so that no double booking takes place. If a piece of equipment is on-hire, then the system needs to show when the item will be returned and allow advance reservations of that equipment. Customers of the hire company include builders and laborers who are not particularly IT-savvy. Thus, the system needs to be straightforward and easy to use. The company expects somewhere in the region of a thousand customers to begin with. But, they hope to enlarge their customer base to ten thousand within five years of going online. There is a total budget of £30,000 for the system build.

Added by Magdalena N.

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