The single largest source of revenue for Develetech is its online storefront. The storefront is hosted by numerous servers distributed all over the world and services millions of customers in over one hundred countries. On Monday at 9:00 A.M., during routine maintenance, an administrator issued commands through his control console to wipe the hard drives of 3 servers so that they could be updated with new system images. However, the administrator mistyped the commands and actually wiped the entire cluster servicing the storefront. This took the store down for all customers worldwide.
Additional important facts about the event include:
- The last backups of the storefront servers were performed on Sunday at 9:00 P.M.
- The organization previously determined that a loss of transaction data stretching more than 6 hours could seriously complicate the fulfillment process and lead to thousands of angry customers demanding refunds.
- All of the servers require a full restart and restoration from the backups before they return to production. The disaster personnel reviewing the damage conclude that this process will take an average of 8 hours for each server.
- Multiple servers can undergo recovery at the same time, but due to personnel and network bandwidth limitations, some servers will be unable to undergo the recovery process right away.
- Overall, Develetech believes that it can recover the storefront fully in about 2 days.
- A prior assessment revealed that Develetech cannot afford to go without the storefront as a revenue source for more than 3 days.
Given this information, you'll use various metrics to conduct a BIA.