00:01
Strategies used for effective conversation or dialogue.
00:04
So when you have conversations, you want to keep the other person engaged.
00:09
You want to affirm what they're saying.
00:10
You might want to restate, clarify.
00:13
All of those are good steps to use when you're conversing with someone.
00:17
So we're going to fill in the blank with what the doctor might have said.
00:21
So if a patient comes in and says, hey, i've had a sleep disorder for nearly three months, the doctor might say something something like, have you done anything about it? you want to gather information.
00:30
Okay.
00:31
So that's what he would have done right here in a.
00:34
You don't want to scold the person immediately.
00:37
You don't want to use a leading kind of question.
00:40
You want a nice open -ended question so you can gather information.
00:44
Then the patient goes on to say, no, i wanted to see a doctor first.
00:47
And then the doctor affirms did the right thing...