To find the critical value $z_{\alpha/2}$ for a 95% confidence level, we need to find the z-score that corresponds to the upper tail area of $\alpha/2$, where $\alpha = 1 - 0.95 = 0.05$. Thus, $\alpha/2 = 0.05/2 = 0.025$. We look for the z-score that has an area
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