00:01
Hi, thank you so much for your question.
00:03
So what is the right answer for this? what would you do the angry customer? okay, so i noticed that you you need to answer this question for applying the sexual position.
00:19
Okay, so the answer to this is one fist with an angry customer the right approach is to remain calm professional and authentic.
01:22
Here's a step -by -step guide that you can use as reference for your answer.
01:26
Okay, first one is listen carefully.
01:42
So when you fist angry customers, you need to give the customer your full attention.
01:50
Listen without interrupting and show that you understand their concerns.
01:55
Acknowledge their feelings and let them vent if necessary as this can help them cool down.
02:02
The second approach is stay calm and smile.
02:18
So maintain a calm demeanor and use a friendly tone.
02:22
Smiling can also help convey a positive attitude even if the interaction is over the phone.
02:30
Third one is emphasize.
03:00
The third one is express empathy for the customer situation.
03:05
Use phrases like i understand why that would be frustrating to show that you are on their side...