When Vela arrives at the office with her mother, who has a limited English vocabulary, she asks whether she can stay during her mother's examination to help translate and lend support. As the preliminary examination begins, it becomes apparent that Vela is speaking for her mother and is not allowing her to answer questions concerning her own health. How would you handle this situation? Provide details and examples in your response.
Added by Toni L.
Step 1
Thank her for being there to support her mother, as this can help build rapport and make both Vela and her mother feel comfortable. Show more…
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