Willow Brook National Bank operates a drive-up teller window that allows customers to complete bank transactions without getting out of their cars. On weekday mornings, arrivals to the drive-up teller window occur at random, with an arrival rate of 15 customers per hour or 0.25 customers per minute. (a) What is the mean or expected number of customers that will arrive in a eight-minute period? (b) Assume that the Poisson probability distribution can be used to describe the arrival process. Use the arrival rate in part (a) and compute the probabilities that exactly 0, 1, 2, and 3 customers will arrive during a eight-minute period. (Round your answers to four decimal places.) x P(x) 0 1 2 3 (c) Delays are expected if more than three customers arrive during any eight-minute period. What is the probability that delays will occur? (Round your answer to four decimal places.)
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We know that the arrival rate is 25 customers per hour. There are 60 minutes in an hour, so we can find the arrival rate per minute by dividing 25 by 60: $\lambda_{minute} = \frac{25}{60}$ Now, we need to find the arrival rate for an eight-minute period. We can Show more…
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Willow Brook National Bank operates a drive-up teller window that allows customers to complete bank transactions without getting out of their cars. On weekday mornings, arrivals to the drive-up teller window occur at random, with an arrival rate of 30 customers per hour or 0.5 customers per minute. Let's assume that the service times for the drive-up teller follow an exponential probability distribution with a service rate of 45 customers per hour, or 0.75 customers per minute. Determine the following operating characteristics for the system. (Round your answers to four decimal places.) (a) The probability that no customers are in the system (b) The average number of customers waiting (c) The average number of customers in the system (d) The average time (in min) a customer spends waiting min (e) The average time (in min) a customer spends in the system min (f) The probability that arriving customers will have to wait for service
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